Privacy Policy

1. Introduction

Welcome to Orqenvia ("we", "our", or "us"), operated at orqenvia.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

If you have any questions about this policy, please contact us at info@orqenvia.com.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

2.1 Information You Provide

• Contact form submissions: name, email address, subject, and message content.
• Email correspondence: any information included in emails you send to us.

2.2 Automatically Collected Information

• Log data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages.
• Cookie data: cookie identifiers and preferences. See our Cookie Policy for details.
• Device information: operating system, device type, screen resolution.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact form submissions.
• Improve and maintain the website and its content.
• Monitor website usage and performance through anonymised analytics.
• Comply with legal obligations.
• Prevent fraud and ensure website security.

We do not use your data for advertising, profiling, or any commercial purposes. We do not sell your data to third parties.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:

• Legitimate interests: Website analytics, security monitoring, and responding to enquiries.
• Consent: Non-essential cookies, where you have given your explicit consent.
• Legal obligation: Where required by applicable law.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers: Third-party vendors who assist with website hosting, analytics, and technical operations, bound by appropriate data processing agreements.
• Legal authorities: Where required by law, court order, or to protect the rights and safety of our users.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Contact form data is typically retained for 12 months. Anonymised analytics data may be retained indefinitely.

7. International Transfers

Your information may be transferred to and processed in countries outside your country of residence. When such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Receive your data in a portable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Withdraw any previously given consent at any time.

To exercise any of these rights, contact us at info@orqenvia.com.

9. Cookies

We use cookies and similar tracking technologies. Please see our Cookie Policy for detailed information on the types of cookies we use and how to manage your preferences.

10. Children's Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of the website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@orqenvia.com
Website: orqenvia.com